Returns & Exchanges at JADE Shop

We want you to love your JADE Shop pieces, but if you're not completely satisfied, we offer a hassle-free return policy within 30 days of delivery. Items must be in their original condition, unworn, and with all tags attached to qualify for a full refund.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.

• 2.
  Pack Your Items

  Securely pack the garments in their original packaging, ensuring all designer tags and hygiene seals are intact.

• 3.
  Ship It Back

  Print the prepaid shipping label provided via email and drop off your package at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned items, your refund will be processed to your original payment method within 5-7 business days.